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Hours of Operation

  • MelanieDuncan.com, PowerofPinning.com, OnlineEdgeAcademy.com is open Monday –- Friday 9a.m. – 5p.m. PST

  • We close for all government observed holidays

This policies and procedures applies to the following products from:

Melanie Duncan – – www.MelanieDuncan.com, www.PowerofPinning.com, www.OnlineEdgeAcademy.com

Billing Address

  • Billing address must be the same as the shipping address. Due to credit card procedures, we cannot ship to a different address than we bill to.

Returns & Subscription Cancellations

  • 100% money back guarantee covers price of product only. 100% money back guarantee does not cover shipping and handling fee due to the fact that the customer made the decision to try product, therefore the customer accepts to pay the fee to ship the product.

  • Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card –OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.

  • You have SIXTY (60) Days from the date of the original purchase to return the product to receive your refund. Any return received after the SIXTY (60) DAY time limit will not be processed.

FOR SUBSCRIPTIONS ONLY:

Monthly Subscriptions: You have THIRTY (60) Days from the date of the original purchase to request a refund for your monthly subscription. Any refund request after the THIRTY (60) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (60) Days has passed.

Terms of Subscription Renewal

Monthly Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.

Customer Service:

If you have questions or comments regarding MelanieDuncan.com, PowerofPinning.com or OnlineEdgetAcademy.com  products, please email us at supportATpowerofpinningDOTcom (replace AT with @ and DOT with “.”) or call 714.333.1435

Response times to your inquiries can range from 24 – 48 hours.

 

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