Book Review: Delivering Happiness

You can’t argue the importance of reading business books as an entrepreneur.

As an avid reader, I credit some of my best business ideas to books.

However, I get it. Life (particularly juggling a family AND building a business) can leave little time to dive into a good book.

So I thought that you may find it helpful if I share some of the highlights/takeaways from my latest read.

Currently I am enjoying, “Delivering Happiness” by Tony Hsieh, the founder of Zappos.

I chose this book to read this week because I am currently creating a customer service training for my membership program, Business Class.

Inside the program, I create new targeted trainings each month inspired by powerful strategies that I use inside my own businesses. One of the things that I am very excited about offering, as a part of this training, is a selection of scripts and templates that people can customize and use to create a variety of customer service responses.

If you handle the customer service for your business you know just how time-consuming and challenging customer service can be. And although it may not be your favorite thing to do, good customer service is critical to the success of your business.

But back to the book. Here are my 3 biggest takeaways:


  1. On Embracing Change…

“We must all learn not only to not fear change, but to embrace it enthusiastically and, perhaps even more important, encourage and drive it.”

This is such a game-changing mindset shift. I have personally experienced the power of embracing change (change of business, change of location, etc.), instead of trying to avoid it. Change is a beautiful thing. It brings growth, opportunities, creativity, and so much more. It’s exciting to think what may be possible if you looked for ways to create change in your life and business.

  1. On Continuous Improvement…

“We believe in operational excellence, and realize that there is room for improvement in everything that we do. This means that our work is never done. In order to stay ahead of the competition we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. We must never lose our sense of urgency in making improvements. We set and exceed our own high standards, constantly raising the bar for competitors and ourselves.”

If you are a Business Class member, you are familiar with my obsession with the project management system called “Scrum” (in fact, I created a whole training on it HERE). A key pillar of Scrum is focusing on continuous improvement. This idea of “continuously innovating and improving” is incredibly valuable as a business owner. Often we fall so in love with our idea, that we forget that the execution of it is really where it’s at. Keep your sense of urgency and make sure that you never settle for less than your standards.

  1. On Working With What You’ve Got…

“Do more with less.”

It’s easy to focus on what you DON’T have, instead of putting your time and energy towards creating something great with what you DO have. You may wish that you had more money, more employees, or even more customers, but don’t let that desire overshadow what you do have. The greatest stories of success all began with humble begins. Look for ways to take what you do have and use it to create something extraordinary.

I hope that you’ve found these little insights inspiring. If you’ve liked what you’ve read, make sure to check out more inside of the book.

Wishing you a wonderful week.


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